Open a document, click File , and then click Print. Make sure you are using the appropriate paper for your print job Use the following guidelines to make sure the paper you are using is appropriate for the print job. You can stop troubleshooting. Up to 35 sheets 15 mm [0. Use a flashlight to thoroughly check for torn pieces of paper that might remain inside the ink cartridge access area.

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If replacing the ink cartridges resolved the issue, you do not need to continue troubleshooting. For Windows Vista Starter Edition, only printer drivers and scan drivers are available. Opening the ink cartridge access door.

Use genuine HP ink cartridges. Europe, Middle East, Africa. Closing the ink cartridge access door.

HP , Inkjet Printers – Wireless Printer Setup (Windows) | HP® Customer Support

Print settings vary by operating system and software program. Before a print job, the printer automatically extends the output tray extender. Some HP Instant Ink cartridges are larger than standard ink cartridges, but they fit in the carriage in the same way. Replace the paper path cover with the spring-loaded tabs facing toward the front of the printer.


Align the printer from the printer control panel, then evaluate the results. Click the Advanced tab in the ovficejet driver, and then select Minimize Margins. Europe, Middle East, and Africa. Take the stress out of setup with the HP Smart App. Europe, Middle East, Africa.

Use a flashlight to thoroughly check the rollers for torn pieces of paper that might remain inside the output tray. Disconnect the power cord from the rear of the printer. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. Wireless performance is dependent on physical environment and distance from access point.

This page requires Javascript. Some media may not absorb ink as well as others. Universal power adapter external. Service or replace your HP product if you completed all preceding steps. The Virtual Agent is currently unavailable.

Replace the problem ink cartridge Replace the problem ink cartridge if you saw defects on the printout and the preceding steps did not resolve the issue, even if the ink cartridge is not low on ink.


Try to print again.

HP Printers – Black or Color Ink Not Printing, Other Print Quality Issues

If the printer is already connected and printing via USB, you can use the HP Oficejet Assistant to switch the printer over to a wireless connection. Plug the printer directly into a wall outlet. Swipe up on the display, and then touch Print Quality Report.

Clear any jammed paper from one area, then try to print again.

Swipe up on the display, and then touch Print Quality Report. Touch Toolsthen touch Clean Cartridges. If the error persists, continue to the next step.

If one of the options matches your paper type exactly, select that option. Officeje up on the display, and then touch Print Status Reports. Report product content issues.